Economy Gia Tộc

Support Center

We are here to help families, admins, and contributors stay productive.

Contact options

Email support

support@economygiatoc.com — Best for detailed questions, receipts, or account reviews.

Live desk

Weekdays 09:00–18:00 ICT: Use the chat widget inside the app or visit economygiatoc.com/chat.

Priority for group owners

Group owners gain first-response service for approval, payment, or security incidents.

Common inquiries

How do I reset my password?

Use the Forgot Password link on the login screen to receive a secure reset code.

Can I export budget history?

Yes. Administrators can download CSV exports from the dashboard > Budgets view.

Where are claims stored?

Files are kept encrypted on the configured storage (local, MinIO, or S3) and retained per your group policy.

Escalations

Report suspected security or data incidents to security@economygiatoc.com. We respond within two hours during office hours.

For issues that need traction inside your group, set another owner or admin for the approvals queue while we look into it.